SmartLine

Personas

Manage your AI voice agents. Each persona has its own personality, voice, language, and knowledge.

Tips

  • Start with one persona and refine it before creating more.
  • Give each persona a clear role description so the AI knows how to behave.
  • Use different personas for different departments or use cases.
  • Deactivated personas free up your quota immediately.

Steps

  1. 1

    Create a persona

    Click "New Persona" and fill in the name, role, personality, voice, and language.

  2. 2

    Assign knowledge

    Add knowledge entries and link them to specific personas or make them company-wide.

  3. 3

    Set rules

    Define custom rules for what the persona should and should not say.

  4. 4

    Deploy via widget

    Create a web widget and assign this persona to make it live on your website.

FAQ

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