SmartLine

Call History

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Call History

View all calls handled by your AI agents — transcripts, costs, outcomes, and analytics.

Tips

  • Filter calls by persona, status, or date range.
  • Click any call to see the full transcript and AI analysis.
  • Cost breakdown shows AI processing and telephony costs separately.
  • Completed calls with the Analytics addon get automatic scoring and insights.

Steps

  1. 1

    Browse calls

    View the list of all calls sorted by most recent.

  2. 2

    Filter and search

    Use the filters to find specific calls by persona, status, or date.

  3. 3

    View details

    Click a call to see transcript, function calls, costs, and AI analysis.

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