SmartLine

AI Knowledge

Teach your AI about your business — products, pricing, policies, FAQs

AI Knowledge Base

Teach your AI agents about your business. Knowledge entries help personas give accurate, relevant answers.

Tips

  • Organize entries by category (product, service, pricing, FAQ, policy, general).
  • Keep entries concise and factual — the AI works best with clear, structured information.
  • Company-wide knowledge (no persona assigned) is available to all personas.
  • Use bulk import to add many entries at once.

Steps

  1. 1

    Add an entry

    Click "Add Entry", choose a category, give it a title, and write the content.

  2. 2

    Assign to persona

    Optionally link the entry to a specific persona, or leave it company-wide.

  3. 3

    Organize by category

    Use categories to keep your knowledge base organized and easy to manage.

FAQ

Visit Help Center